Delivery and Returns
We strive to make your shopping experience seamless from delivery to returns. Below you’ll find comprehensive information about both processes.
Delivery Information
Shipping Options
We offer multiple shipping methods to suit your needs:
- Standard Delivery: 3-5 business days
- Express Delivery: 1-2 business days
- Next Day Delivery: Order before 1 PM for next-day delivery
Shipping Costs
Delivery charges vary depending on your location and the shipping method selected. We offer free standard shipping on all orders over a specified amount, which will be clearly displayed during checkout.
Order Processing
Orders are typically processed within 1-2 business days. You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation with tracking information once your order leaves our warehouse.
Delivery Areas
We currently deliver to most European countries. Delivery times may vary for international orders. Additional customs charges may apply for orders outside the EU, which are the customer’s responsibility.
Tracking Your Order
You can track your order using the tracking number provided in your shipping confirmation email. Alternatively, log into your account to view real-time delivery updates.
Returns Information
Returns Policy
We offer a 30-day return policy from the date of delivery. Items must be returned in their original condition – unworn, unwashed, and with all tags attached.
How to Return
To initiate a return:
- Log into your account
- Navigate to your order history
- Select the item(s) you wish to return
- Print the prepaid return label
- Package items securely and attach the label
- Drop at any authorized shipping location
Refund Processing
Refunds are processed within 7-10 business days after we receive your return. The refund will be issued to your original payment method. Please note that original shipping costs are non-refundable.
Return Exceptions
The following items cannot be returned:
- Final sale items
- Personalized or custom-made products
- Items without original tags
- Used or damaged merchandise
Damaged Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange a free return and provide a replacement or full refund.
Return Shipping Costs
For change of mind returns, customers are responsible for return shipping costs. We provide discounted return labels through our returns portal. For damaged or incorrect items, we cover all return shipping expenses.
International Returns
International customers are responsible for any customs duties or taxes associated with returns. We recommend using a trackable shipping service for all international returns.